Refund, Return and Pre-Order Policy

AusParts International
Effective date: [insert publication date]

Thank you for shopping with AusParts International. This policy explains our return, refund and cancellation arrangements for products, including pre-orders, deposits, used parts and international orders.

1. Your consumer rights

Nothing in this policy excludes or limits rights or remedies available under the Australian Consumer Law or other applicable mandatory laws. These rights take priority over any conflicting policy term.

Where consumer guarantees apply, a major failure entitles you to choose a refund or replacement, and you may also be entitled to compensation for reasonably foreseeable loss. For a minor failure, we may provide a free repair or another appropriate remedy. Further remedies apply if the issue is not resolved within a reasonable time.

Our change-of-mind conditions, packaging requirements and 30-day request period do not restrict claims involving faulty, unsafe, incorrect or misdescribed products.

2. Pre-orders and deposits

2.1 What a pre-order means

A pre-order reserves a product that is not yet available for dispatch. It may be awaiting supply, importation, arrival at our warehouse or processing before dispatch.

The product listing and checkout identify the product, price, payment arrangement and estimated availability. Please retain your order confirmation.

2.2 Deposits and full payment

Where a deposit option is offered, the deposit shown at checkout forms part of the total purchase price; it is not an additional fee. Full payment may also be available.

A confirmed pre-order reserves your allocation from the shipment identified in your order confirmation. If we cannot fulfil that allocation, we will contact you with the available options, including a full refund. We will not transfer your order to a materially later shipment without your agreement.

2.3 Remaining balance

For deposit orders, we will notify you when your product is ready for dispatch. The remaining balance will be collected at that stage, before the product is released for shipping, using the payment arrangement authorised at checkout.

We will only charge a saved payment method where you have authorised that charge. Otherwise, we will send payment instructions. Your order must be paid in full before dispatch.

If an estimated payment date arrives before your product is ready, we will notify you and revise the payment timing rather than collect the balance solely because that date has passed. Additional charges or changes to the agreed product price require your agreement before collection.

2.4 Arrival estimates and delays

Unless expressly stated otherwise, an incoming shipment date refers to arrival at our Australian warehouse, not delivery to your address. Unloading, checks, packing and onward transit require additional time.

Estimates are based on information available when advertised. Supplier schedules, freight movements, customs inspections and other events may affect them. We will advise affected customers of material changes and provide revised estimates when available.

An estimate does not allow us to delay supply indefinitely. If we cannot supply your order, we will refund all payments for the unfulfilled order, including its deposit and prepaid delivery charges. If a revised arrival estimate is materially later than the estimate provided when you ordered, we will offer you the choice of accepting the revised timing or cancelling the affected pre-order for a full refund. Any other cancellation or refund rights under applicable law remain available.

2.5 Cancelling a pre-order before dispatch

You may cancel a pre-order within two business days of placing it for a full refund of amounts paid. We will not dispatch a pre-order during this period.

After that period, you may request cancellation before dispatch. We will refund payments made, less only reasonable, documented and unrecoverable costs directly resulting from your cancellation, where those costs were disclosed and agreed before purchase and may lawfully be retained.

Any deduction will be capped at the deposit specified for your order, or, for a fully paid order with no specified deposit, the cancellation cap expressly agreed before purchase. If no cancellation deduction was disclosed and agreed, no deduction will apply. We will explain any proposed deduction in writing and account for costs recovered through resale or other reasonable steps. We will not automatically retain your entire deposit or charge a penalty for cancelling.

No cancellation deduction applies where we cannot supply the order, you cancel under section 2.4 because of a materially later arrival estimate, or you are entitled to a full refund under applicable law.

After dispatch, the applicable return provisions below apply. Any statutory lay-by rights, where applicable, take priority over these cancellation terms.

2.6 Unpaid balances

If a balance payment fails or remains unpaid, we will contact you and allow at least seven calendar days from our written notice to arrange payment before considering cancellation and releasing the allocation, subject to applicable law. Contact us promptly if you need assistance.

Cancellation does not automatically forfeit your deposit. Any refund or permitted deduction will be handled under section 2.5 and applicable law.

2.7 Changes to pre-orders

Contact us before dispatch if you wish to change a product or variant. Changes depend on availability and your agreement to any price or timing difference. We will not substitute a materially different product without your consent.

3. General change-of-mind returns

For eligible new products delivered within Australia, request return approval within 30 days of receipt. Products must be unused, unopened and resellable, with their original packaging, accessories and supplied components.

Contact us before sending a return so we can confirm eligibility and the correct return address. The product-specific exclusions below apply. International change-of-mind cancellations and returns are covered by section 8.

For an approved change-of-mind return, you pay return freight and the original delivery charge is not refundable. Use suitable protective packaging and a tracked service; insurance is recommended for valuable items. Retain the dispatch receipt and tracking details.

You are responsible for arranging safe return transport where you choose the carrier. If a return is lost or damaged, contact us so we can assess the circumstances and assist with available evidence.

Packaging costs

If we agree to accept a change-of-mind return with damaged or incomplete packaging, we may deduct the reasonable actual cost of replacement packaging, up to $20 AUD per item or $150 AUD per wheel. We will explain and agree the deduction before you return the product.

These charges do not apply to a valid consumer-guarantee claim or packaging damage present on delivery.

4. Used and second-hand parts

We do not offer change-of-mind returns on used or second-hand products, including engines, transmissions, superchargers, mechanical components and electrical parts. Pre-dispatch pre-order cancellations remain covered by section 2.

Used products are supplied in the condition described in their listing or agreed in writing. Consider the stated age, wear, test status, included components and any expressly disclosed defects. Please check compatibility before ordering and ask us about anything unclear.

Unless expressly included, we do not provide an additional voluntary warranty on used parts. This does not exclude applicable consumer guarantees. “Used”, “as-is”, “untested” or “core” descriptions do not remove those rights or excuse an inaccurate description.

For Hellcat superchargers and other conversion components, the listing identifies what is supplied. A supercharger core is not a complete vehicle-specific conversion kit unless expressly advertised as one. Claims we make about condition, included parts or suitability remain part of the purchase.

If a used item is incorrect, faulty or materially different from its description, contact us for assessment under section 7. Problems caused by subsequent misuse, unsuitable modification or incorrect installation are distinguished from faults present at supply.

5. Wheels

Check wheel diameter, width, offset, bolt pattern, centre bore, load rating, brake clearance and tyre compatibility before purchase. Online fitment calculators are guides only. If you rely on fitment advice from us, provide accurate vehicle and modification details.

We do not offer change-of-mind returns for wheels ordered with incorrect specifications chosen by the customer. This does not limit remedies for incorrect fitment advice or descriptions we supplied.

Other change-of-mind wheel returns must meet section 3. Wheels must not have tyres fitted or show signs of installation, road use or damage. Include all supplied wheel nuts, centre caps and accessories. Any agreed packaging deduction is governed by section 3.

Manufacturing faults and other product problems are assessed under section 7. A manufacturer's warranty is additional to applicable consumer rights, and you can contact us directly for assistance.

6. Airbags and horn pads

We do not offer change-of-mind returns on used airbags or horn pads. Applicable rights relating to faulty, unsafe, incorrect or misdescribed goods remain available.

A cosmetic horn pad or cover is not necessarily an airbag assembly. Check the listing carefully and obtain qualified advice about compatibility and installation. We do not recommend installing used airbag assemblies; do not assume an airbag is operational or safe based on appearance alone.

Airbag components must be handled by appropriately qualified professionals. Contact us before returning any airbag or pyrotechnic component so suitable transport arrangements can be confirmed.

7. Faulty, incorrect, damaged or missing goods

Contact us promptly with your order number, a description of the issue and clear photographs where practical. Do not continue installing or using a product if doing so may be unsafe or worsen the problem.

We may reasonably inspect or assess the product. Original packaging is not required for a valid faulty-product claim. We will cover reasonable return costs where a product problem is confirmed and arrange collection where required for bulky or difficult-to-return items. Keep transport receipts.

Transit damage

Please inspect your delivery and report visible damage within 24 hours where possible. Photograph the item, packaging and shipping labels and retain packaging for assessment. Later reporting does not automatically remove your rights.

We will investigate with the carrier and arrange any remedy we owe you. Your entitlement to a remedy does not depend on our carrier or insurer accepting a claim, and we will not delay a legally required remedy solely while awaiting an insurance outcome.

Missing deliveries

Contact us if tracking appears stalled, delivery is overdue or a parcel shows delivered but cannot be located. We will investigate and provide a replacement, refund or other resolution as required by the circumstances and applicable law. We will not require you to pursue our contracted carrier alone.

8. International orders

Cancellation window

We provide a voluntary two-business-day cancellation period after an international order is placed. During that period, you may cancel for a full refund, and we will hold dispatch until the period ends. This is our store policy, not a representation that all online purchases have a statutory cooling-off period.

For international pre-orders, section 2 governs cancellation before dispatch. For other international orders, contact us promptly after the cancellation window if you wish to cancel before dispatch; we will confirm whether cancellation is possible and any lawful, previously agreed costs.

After dispatch

We do not offer change-of-mind returns on international orders after dispatch. This does not exclude remedies for faulty, incorrect, misdescribed, damaged or undelivered goods, or other rights under applicable mandatory law.

Duties, taxes and onward transport

The checkout or written quotation identifies the delivery service and any duties or taxes included. Unless expressly included or allocated to us in writing, destination duties, taxes and customs-clearance fees are the buyer's responsibility.

If freight is quoted only to a collection warehouse or freight hub, further transport is separate unless expressly included. We will honour the delivery scope agreed at purchase.

Refusing delivery or failing to pay properly disclosed import charges does not automatically entitle you to a full refund. Contact us before refusing a shipment. Any permitted deduction for resulting return or other costs must be reasonable, documented and lawful; mandatory consumer rights remain unaffected.

For refunds of duties or taxes paid directly to a third party, contact that authority or provider. We will provide reasonable supporting documentation. This does not exclude compensation we must provide by law.

9. Requesting and receiving a refund

Email Sales@auspartsinternational.com with your order number or other proof of purchase, the product details and the reason for your request. We will provide assessment or return instructions and confirm the appropriate return address.

For a product return, we may assess the goods before finalising a remedy. The condition requirements for change-of-mind returns do not apply to the defect that is the subject of a valid claim. A cancelled, unfulfilled pre-order does not require a physical return.

We aim to process approved refunds within 7–14 business days after the necessary assessment or cancellation is complete, or sooner where required by law. Your financial institution may take additional time to display the credit.

Refunds are made to the original payment method unless otherwise agreed. If you paid a deposit and a balance separately, the refund may be split across those payments. Store credit is offered only with your agreement where you are entitled to a monetary refund.

Full refunds for unfulfilled orders include delivery charges paid for those orders. For other statutory remedies, delivery costs and related losses will be handled as required by law. Approved change-of-mind refunds are subject to section 3.

10. Policy updates

The policy and agreed terms in effect when you place your order apply to that purchase. We may update this policy for future orders but will not retrospectively reduce your existing rights. Mandatory legal rights continue to apply regardless of policy changes.

11. Contact details

Trade name: AusParts International
ABN: 45 489 445 870
Sales and returns: Sales@auspartsinternational.com
Imports: Imports@auspartsinternational.com
Executive contact: Alex@auspartsinternational.com

Business address:
Factory 7, 8 Sauer Road
New Gisborne VIC 3437
Australia

Warehouse — deliveries only:
Factory 2, 14 McDougall Road
Sunbury VIC 3429
Australia

Please contact us for return instructions before sending goods to either address.