Shipping policy

Shipping, Refund & Return Policy – AusParts International

Effective Date: 07/10/2025

Introduction

AusParts International is committed to providing high-quality automotive products and reliable logistics solutions to our customers worldwide.
This Shipping, Refund & Return Policy outlines the terms and conditions applicable to the processing, dispatch, shipping, return, and refund of products purchased from AusParts International.

By placing an order with AusParts International, the customer acknowledges and agrees to the provisions contained within this Policy.

1. Shipping and Handling Times

1.1 Handling Time

All orders placed with AusParts International shall be processed and shipped within seven (7) to fourteen (14) business days, unless otherwise specified.
Orders requiring expedited handling must contact our team directly at Sales@AusPartsInternational.com.

Express Shipping:
Orders selected for express service are prioritised over standard shipping and will ordinarily dispatch within one (1) business day, subject to product availability.

1.2 Shipping Methods

AusParts International offers Standard, Express, and Ocean Freight (Container Shipping) options.
Available methods shall be displayed at checkout depending on the customer’s location and order contents.
Express Postage orders receive dispatch priority over standard methods.

2. Refused Shipments and Return Shipping Fees

2.1 Refusal of Shipment

If a shipment is refused by the customer, or delivery fails due to customer action or inaction (including incorrect address information or failure to accept delivery), the customer shall be liable for:

  • Any associated return shipping fees; and

  • All costs incurred for re-dispatch of the shipment, including new freight charges.

2.2 Multiple Delivery Attempts

Where the carrier is unable to deliver a package after multiple attempts and the item is returned to AusParts International, the customer remains responsible for the cost of return freight and any additional fees required for redelivery.

3. Damaged Shipments

3.1 Reporting Damage

Any product damaged in transit must be reported to AusParts International within twenty-four (24) hours of delivery.
Failure to report damage within this period shall void any claim.
Reports must be submitted to Sales@AusPartsInternational.com or through our online contact form.

3.2 Claims Process

Upon receipt of a damage report, AusParts International shall initiate a shipping insurance claim with the relevant carrier.
Customers must provide:

  • A detailed written description of the damage;

  • Multiple clear photographs of the product, packaging, and shipping labels; and

  • Any available video evidence of delivery (if applicable).

3.3 Reimbursement or Replacement

If the carrier is found liable for the damage, AusParts International shall offer either a replacement or a reimbursement, at the customer’s election.
No reimbursement or replacement shall occur until the carrier’s investigation is completed and liability is confirmed.

4. Shipping Costs

4.1 Shipping Fees

Shipping fees are calculated based on delivery destination, weight, and chosen shipping method.
All shipping fees are non-refundable except where AusParts International is at fault for dispatching an incorrect or defective item.

4.2 Free Shipping Offers

Promotional free shipping offers are subject to specific eligibility criteria disclosed at the time of the promotion.
AusParts International reserves the right to modify or withdraw such offers at its discretion.

5. International Shipping

5.1 International Orders

AusParts International ships globally.
Customers outside Australia should be aware that orders may be subject to import duties, taxes, customs brokerage fees, or other charges imposed by local authorities.
These charges are the sole responsibility of the customer.

Customs Delays:
AusParts International accepts no liability for delays caused by customs procedures or import regulations.

5.2 Duties and Taxes

Customers are responsible for confirming applicable import duties and taxes prior to placing an order.
AusParts International shall not refund or reimburse customs-related costs once the shipment has been dispatched.

5.3 Two-Day Cooling-Off Period Prior to Shipping

All international orders are subject to a minimum two (2) business day cooling-off period before dispatch.
During this time, customers may cancel or modify their order for a full refund.
Once this period has expired and the order has been shipped, no cancellations or refunds shall be issued except as provided in Section 5.4.

5.4 Refund Limitations on International Orders

AusParts International does not offer refunds on international orders once shipped, except under the following conditions:

  • Proven carrier negligence resulting in damage or loss during transit; or

  • Dispatch of an incorrect item by AusParts International.

Refunds shall not be granted if:

  • The customer changes their mind after shipment;

  • Delivery is refused; or

  • Import duties, customs fees, or taxes are declined or unpaid by the recipient.

5.5 Responsibility for Customs and Duties

All international buyers are responsible for understanding and accepting their import obligations before completing a purchase.
AusParts International shall not be liable for refunding customs charges or related expenses.

6. International Ocean Freight (Container Shipping)

6.1 Ocean Freight Scheduling

Orders designated for ocean freight (container shipping) will be loaded into the next available shipping container, typically departing within one (1) to three (3) weeks of order finalisation.

Once the order has been loaded into a container, tracking information will be updated to include the container number.
Customers may track container movements using the following service:
🔗 https://www.searates.com/container/tracking/

6.2 Delivery Location and Collection

Ocean freight shipments are not delivered directly to the customer’s address.
They are delivered to a designated port or receiving warehouse for collection.

For United States shipments, cargo typically arrives at our partner warehouse in Indianapolis (Cheetah Imports), unless otherwise arranged.
The customer bears full responsibility for collecting their goods from the designated facility.

Additional Fees:
Cheetah Imports or equivalent partners may impose fees for:

  • Storage of goods;

  • Customs clearance, duties, taxes, or tariffs; and

  • Forwarding or domestic delivery services.

Customers are responsible for arranging onward transport if required and for any additional costs incurred.

Cheetah Imports can be contacted at:
🔗 https://www.cheetahimports.com.au/contact

7. Tracking and Delivery Issues

7.1 Tracking Information

Upon shipment, customers will receive a tracking number where applicable.
It is the customer’s responsibility to monitor delivery progress and promptly notify AusParts International of any anomalies.

If tracking indicates a package as delivered but it has not been received, customers must notify AusParts International within seven (7) days.

7.2 Lost Shipments

Where a shipment is confirmed lost by the carrier, AusParts International shall open a formal investigation.
Following resolution, a replacement or refund will be issued as appropriate.

8. General Return Policy

8.1 Eligibility for Returns

Returns are accepted solely for unused, unopened, and resellable products including all original packaging and components.
Return approval must be obtained from AusParts International within thirty (30) days of delivery.

8.2 Customer Responsibility

Customers are responsible for all return shipping costs unless the item is defective or was incorrectly supplied.
All returns must include tracking to ensure secure return transit.

8.3 Re-Packaging Fees

Returned items with incomplete or damaged packaging are subject to a $20 AUD re-packaging fee.
For wheel returns, a $150 AUD per wheel re-packaging fee applies.

9. Used Parts Return and Warranty Policy

9.1 No Returns, Refunds, or Warranties on Used Items

AusParts International provides no warranty, return, or refund for used or second-hand components.
All used goods are sold strictly “as-is”, in the condition received by AusParts International.
The customer accepts full responsibility for assessing compatibility, condition, and suitability prior to purchase.

9.2 Exceptions

Exceptions apply where:

  • The incorrect item was dispatched; or

  • The item significantly differs from its described condition.

9.3 Damaged Used Parts

In the event that a used part is damaged during shipment, AusParts International shall initiate a carrier claim.
Compensation shall be provided only if the carrier is found responsible.

10. Wheel Return and Refund Policy

10.1 Fitment Responsibility

It is the sole responsibility of the buyer to confirm wheel fitment prior to purchase.
Customers may use www.WillTheyFit.com to verify compatibility.
AusParts International shall not accept returns or issue refunds for incorrect fitment.

10.2 Condition for Returns

Wheels must be unused and in resellable condition. Returns shall not be accepted if:

  • Tires have been fitted;

  • Packaging is damaged or missing;

  • Signs of installation or use are evident; or

  • Parts are damaged, except for verified shipping damage.

10.3 Return Shipping and Fees

Customers are responsible for all return shipping costs, including insurance and tracking.
Missing or damaged packaging will incur a $150 AUD per wheel fee.

10.4 Manufacturer Faults

If manufacturing defects are verified, AusParts International shall issue a refund or replacement under the manufacturer’s warranty.

11. Airbag and Horn Pad Policy

11.1 No Returns or Warranties

Due to safety and liability concerns, used airbags and horn pads are non-returnable and non-refundable.
AusParts International makes no warranty as to their condition or effectiveness.

11.2 Buyer Acknowledgement

By purchasing such components, the customer accepts full responsibility for their use and installation.
Installation should only be performed by qualified automotive professionals.

12. Refunds

12.1 Eligibility

Refunds shall be processed only after all returned goods have been received, inspected, and verified in compliance with this Policy.
Shipping fees are non-refundable unless AusParts International is demonstrably at fault.

12.2 Processing Timeframe

Refunds shall be issued within seven (7) to fourteen (14) business days following inspection.
Refunds are credited to the original payment method used for the transaction.

13. Policy Modifications

AusParts International reserves the right to amend or update this Policy at any time.
All revisions shall be published on this page with an updated effective date.
Customers are encouraged to review this Policy periodically.

14. Contact Information

For all enquiries related to shipping, returns, or refunds, please contact:

Trade name: AusParts International

ABN (Australian Business Number): 45489445870

Sales contact: Sales@auspartsinternational.com

Imports contact: Imports@auspartsinternational.com

Executive contact: Alex@auspartsinternational.com

Buisness address:

8 Sauer Road, Factory 7, New Gisborne VIC 3437 Australia.

Warehouse: (Deliveries only): 14 McDougall Road, Factory 2, Sunbury VIC 3429, Australia.

 

By placing an order with AusParts International, you acknowledge that you have read, understood, and agreed to the terms and conditions contained in this Shipping, Refund & Return Policy.