hipping Policy — AusParts International

Effective date: [insert publication date]

This policy explains how AusParts International processes and ships orders, including pre-orders, backorders, international deliveries and ocean freight.

Please read it alongside our Refund and Return Policy and Purchase Options Cancellation Policy. Those policies explain cancellation, return and refund arrangements. Nothing in this policy limits rights under the Australian Consumer Law or other applicable mandatory laws.

1. Order processing and dispatch

Standard handling

Unless a different timeframe is stated in the product listing or agreed in writing, standard in-stock orders are ordinarily processed and dispatched within 7–14 business days after payment and required order details are received.

Handling time is the time needed to prepare an order for dispatch. It is separate from the carrier's transit time. Business days exclude weekends and Victorian public holidays.

Pre-orders, backorders and ocean freight follow the additional arrangements below. Any planned closure affecting processing will be communicated on our website or directly to affected customers.

Express handling

In-stock orders with express shipping receive handling priority and ordinarily dispatch within one business day, once payment, order details and any applicable cancellation hold are complete.

Express shipping does not make unavailable products available sooner. If your order contains a pre-order or backordered item, express handling begins once the item is available and ready for processing.

Contact Sales@auspartsinternational.com before ordering if you need delivery for a particular date. We will confirm what is achievable; selecting express shipping alone does not guarantee delivery by an event or deadline.

Two-business-day cancellation hold

We hold international orders and all pre-orders for at least two business days after the order is placed, consistent with our cancellation policies. These orders will not dispatch during that period, including where express shipping is selected.

This is a voluntary store cancellation period. Eligibility for cancellation after this period is explained in our Refund and Return Policy and Purchase Options Cancellation Policy.

2. Shipping services and charges

We offer standard shipping, express shipping and ocean freight where available. Checkout or your written quotation identifies the service and delivery destination included in your purchase.

Shipping charges depend on the destination, package dimensions and weight, product requirements and selected service. Oversized or restricted products may require an individual quotation.

Read the delivery description carefully. A service quoted to a receiving warehouse, collection point or freight hub covers that destination. Delivery beyond it is included only when expressly stated.

If a shipping arrangement needs changing after purchase, we will contact you with the options and seek your agreement before collecting any additional charge. We will not substitute a materially different delivery arrangement without your consent.

Free-shipping promotions apply only to the products, destinations and services stated in the offer. Changes to a promotion will not remove a benefit already agreed for an existing order.

3. Pre-orders, backorders and incoming stock

What an incoming shipment date means

A pre-order reserves a product before it is available for dispatch. A backordered product is temporarily unavailable and awaiting replenishment.

Unless expressly stated otherwise, wording such as “Next Shipment Arriving” refers to estimated arrival at our Australian warehouse. It is not the date the product will reach your address.

After arrival, stock may require unloading, checking and packing before dispatch. The handling period for your selected service then applies, followed by onward transit. Any more specific dispatch estimate provided for your order will be identified separately.

Deposits and remaining payments

A deposit forms part of the purchase price and reserves the allocation confirmed in your order. When the product is ready for dispatch, we will notify you and collect the remaining balance using the payment arrangement authorised at checkout, or provide payment instructions.

Full payment is required before release for shipping. We will only charge a saved payment method where you have authorised that charge. If an estimated payment date arrives before the product is ready, we will notify you and revise the payment timing rather than charge solely because that date has passed.

If a balance is unpaid or a payment fails, we will contact you and allow at least seven calendar days from written notice to arrange payment before considering cancellation and releasing your allocation, subject to applicable law. Your deposit is not automatically forfeited.

Availability and delays

Arrival estimates are based on information available when advertised. Supplier schedules, shipping movements, port congestion, customs inspections and other events can affect timing. We will notify affected customers of material changes and provide updated estimates when available.

If the revised arrival estimate is materially later than the estimate provided when you ordered, you may accept the revised timing or cancel the affected pre-order for a full refund. If we cannot supply the order, we will refund all payments for the unfulfilled order, including the deposit and prepaid delivery charges.

We will not substitute a materially different product or move your confirmed allocation to a materially later shipment without your agreement. Other cancellation and refund rights remain available under our cancellation policies and applicable law.

Mixed orders and split shipments

Where an order contains both available and incoming items, the dispatch arrangement will be stated in the listing, checkout or order correspondence. If it is unclear, contact us before ordering; we will confirm whether the available items can ship separately.

Any additional charge for a requested split shipment will be quoted for your agreement before dispatch. Where we expressly offer a split shipment at no extra cost, we will honour that arrangement.

4. International air and parcel shipping

International parcel and air-freight services deliver to the address or destination specified at checkout or in the quotation, subject to the agreed service conditions.

Carrier transit estimates generally start after the carrier receives the goods. They do not include pre-order waiting periods, our handling time or unexpected customs delays unless expressly stated.

Some large, heavy or restricted products may require a suitable unloading location, a signature or collection from a depot. We will identify known requirements when arranging the service.

5. International ocean freight and container shipping

Container scheduling

Ocean freight orders are scheduled for the next available suitable container once the goods are available, required payments and documentation are complete, and any cancellation hold has ended.

Our usual scheduling estimate is 1–3 weeks from that point to container departure, unless a different estimate is provided. This is a scheduling estimate, not a guaranteed sailing date. Container capacity, freight availability and sailing changes may affect it.

For pre-orders and backorders, the container scheduling period does not start on the date the deposit is paid. It starts once the order meets the conditions above.

Ocean transit, destination clearance, inland transport and warehouse unloading are additional stages. The shipment estimate provided for your order should be read with those stages in mind.

United States destination: Indianapolis

Our Melbourne-to-Indianapolis ocean freight service ends at the designated Cheetah Imports receiving warehouse in Indianapolis. It does not include delivery from Indianapolis to your home or business unless separately quoted and agreed.

Cheetah Imports will contact you about collection or onward transport after your goods have been received, unloaded and made available. Arrival of the vessel or container does not mean the goods are immediately ready for collection.

If you need delivery beyond Indianapolis, arrange that service directly with Cheetah Imports or another suitable transport provider. Onward transport is a separate service with its own quotation and charges unless expressly included in your order.

Contact Cheetah Imports

For other destinations, the receiving warehouse, port or collection point will be identified in your quotation or order confirmation.

Collection, storage and additional services

Wait for confirmation that your goods are ready before travelling to collect them or booking onward transport. Follow the receiving facility's collection instructions and check any loading or vehicle requirements.

Receiving facilities may charge for separately requested services or storage beyond their stated collection period. Ask the facility about applicable fees before arranging collection or onward delivery. Any charges forming part of the service we sell you will be disclosed in your quotation or checkout; amounts expressly included will not be charged again.

Container tracking

We will provide container or shipment tracking details when available. Where supported, you can track container movements through SeaRates Container Tracking.

Container tracking may show vessel or port movements without showing individual items, customs release, inland transport or warehouse unloading. Tracking can also be delayed or incomplete. Contact us for help if information is unavailable or unclear.

6. Import duties, tariffs and customs

International orders may attract import duties, tariffs, taxes, brokerage or customs-clearance charges. The allocation of these costs is determined by the checkout description or written quotation agreed before purchase.

• Where a charge is expressly included or stated as payable by AusParts International, we will honour that arrangement.

• Where a charge is stated as payable by the recipient, it is additional to the purchase and shipping amount unless otherwise specified.

• Unless expressly included or allocated to us in writing, destination import charges are the recipient's responsibility.

If you are unsure what is included, contact us before placing the order. We do not promise a fixed tariff rate unless specifically included in an agreed quotation.

Customs authorities may request information, inspect goods or hold shipments for clearance. Please respond promptly to legitimate requests from the carrier or customs agent. We will assist with documentation relating to our supply and advise you of material delays known to us.

Customs delays do not automatically remove your cancellation or refund rights. Any remedy will be assessed under the agreed order terms and applicable law.

7. Delivery details, failed deliveries and refused shipments

Check your delivery address, contact number and email before completing checkout. Tell us immediately if a correction is needed. Address changes may not be possible after dispatch; any carrier charge will be explained before an additional service is arranged.

If delivery fails because of an incorrect address supplied by you, missed collection, refusal of delivery or failure to pay properly disclosed recipient charges, reasonable return freight, redelivery or storage costs may arise. We will explain any proposed charge or deduction and apply it only where lawful.

You will not be charged for correcting an error caused by us. Refusing a shipment does not itself cancel an order or guarantee a full refund. Contact us before refusing delivery so we can discuss the issue and available options.

These provisions do not restrict remedies where goods are faulty, incorrect, misdescribed or otherwise fail to meet applicable legal requirements.

8. Tracking, overdue orders and missing deliveries

We will provide tracking details where available. A shipping-label notification may be issued before the carrier's first collection scan. Contact us if tracking remains unchanged beyond the stated dispatch period or the order appears overdue.

If tracking shows delivery but you cannot locate the goods, check with household members or staff and any nominated delivery location, then contact us promptly—preferably within seven days. Reporting later does not automatically remove your rights.

We will investigate missing or overdue shipments with the relevant carrier or freight partner. We will not require you to pursue our contracted carrier alone, and will provide a replacement, refund or other resolution as required by the circumstances and applicable law.

9. Goods damaged in transit

Please inspect your delivery as soon as practical. Report visible damage within 24 hours where possible, with your order number and clear photographs of the goods, packaging and shipping labels. Retain the packaging for assessment and avoid using or installing damaged goods.

The 24-hour request assists investigation; it is not a deadline that automatically voids your rights. Delivery video may assist if available but is not required for every claim.

We will assess the issue and liaise with the carrier or insurer. Any remedy we owe you is not conditional on the carrier admitting liability or an insurance payout. We will not delay a legally required remedy solely while awaiting an insurance outcome.

10. Cancellations, returns and shipping refunds

Our Purchase Options Cancellation Policy governs pre-order cancellation and deposit arrangements. Our Refund and Return Policy covers product returns, used parts, wheels, airbags and other product-specific conditions.

We do not offer change-of-mind returns for international orders after dispatch. Applicable rights for faulty, incorrect, damaged, misdescribed or undelivered goods remain unaffected.

Full refunds for unfulfilled orders include delivery charges paid for those orders. For approved change-of-mind returns, original delivery charges are not refundable and return freight is generally the customer's responsibility. For statutory remedies, shipping costs and related losses are handled as required by law.

Please contact us for instructions before returning goods. Bulky products and regulated components may require special transport arrangements.

11. Policy updates

The policy and agreed terms in effect when you place your order apply to that purchase. Updates apply to future orders and will not retrospectively reduce existing rights.

12. Contact us

Trade name: AusParts International
ABN: 45 489 445 870
Shipping, sales and order enquiries: Sales@auspartsinternational.com
Import enquiries: Imports@auspartsinternational.com
Executive contact: Alex@auspartsinternational.com

Business address:
Factory 7, 8 Sauer Road
New Gisborne VIC 3437
Australia

Warehouse — deliveries only:
Factory 2, 14 McDougall Road
Sunbury VIC 3429
Australia

Contact us before arranging a collection or return to either address.