Purchase Options Cancellation Policy

Pre-orders and payments

A pre-order reserves an item from an upcoming shipment before it is available for dispatch. Depending on the options offered at checkout, you may pay in full or pay a deposit towards the total purchase price.

For deposit orders, the remaining balance is payable when your item is ready for dispatch, before shipping. We will notify you and collect payment using the arrangement authorised at checkout, or provide payment instructions. A pre-order is a one-time purchase, not a subscription.

Cancelling your pre-order

You may cancel within two business days of placing your pre-order for a full refund. We will not dispatch your pre-order during this period.

After this period, you may request cancellation before dispatch. Any deduction will be limited to reasonable, documented and unrecoverable costs directly resulting from your cancellation, disclosed and agreed before purchase and permitted by law.

Deductions will not exceed your specified deposit or, for fully paid orders without a specified deposit, the cancellation cap agreed before purchase. If no deduction was disclosed and agreed, none will apply. Your deposit is not automatically forfeited.

Once your order has been dispatched, our Refund and Return Policy applies.

Shipment estimates and delays

Incoming shipment dates are estimates of arrival at our Australian warehouse, not delivery dates to your address. Processing and onward delivery require additional time.

We will notify you of material delays. If the revised arrival estimate is materially later than the estimate provided when you ordered, you may accept the new timing or cancel the affected pre-order for a full refund.

If we cannot supply your order, we will refund all payments for the unfulfilled order, including the deposit and prepaid delivery charges. No cancellation deduction applies in these circumstances.

Unpaid balances

If your balance payment fails or remains unpaid, we will contact you and allow at least seven calendar days from our written notice to arrange payment before considering cancellation and releasing your allocation, subject to applicable law.

Any refund or permitted deduction will follow the cancellation terms above. An unpaid balance does not automatically result in forfeiture of your deposit.

How to cancel

Email Sales@auspartsinternational.com with your order number and cancellation request.

Approved refunds are returned to the original payment method unless otherwise agreed. We aim to process refunds within 7–14 business days after cancellation is finalised, or sooner where required by law. Your payment provider may require additional processing time.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law or other applicable mandatory laws, including any statutory lay-by rights. This policy should be read together with our Refund and Return Policy.