Parts Forwarding Account Guide

Unfortunately, not all Australian manufactures and parts suppliers will ship globally. So AusParts International offers a “Parts forwarding service” to be the middle man. With this service you can have your parts shipped to our warehouse where we will store them until you are ready to have them shipped to you. Once you are ready, we will package the items, make all the shipping arrangements and then transport them to the necessary ports/locations for shipping.

If you have items that you already wish to purchase, or are just curious about the cost of this service; please contact us for a quote.

Please also ensure that you read this entire guide before choosing our service.

This service does not include us finding parts for you. For parts finding requests please refer to our Parts Finder Guide.

This service is also only relevant to parts; i.e. Engines, drivetrains, panels, wheels, bumpers etc. It does not apply to storage of whole vehicles. For vehicle storage please contact us for a quote.

 

Getting the items to AusParts:

Before you order your items, contact us and request a quote (via Partsforwarding@auspartsinternational.com) to open your Parts Forwarding account as we need to allocate storage space for all your parts. Once we have received payment and your part space has been allocated; You can begin ordering all your parts to our warehouse.

All orders are to be address to our warehouse with your contact/account name on it and AusParts International business name on it. You must also email us with details and information on the parts to be arriving, We request that you forward tracking information and all item invoices/purchase orders onto us so we can check and verify that all the correct items arrived as intended.

If additional information can be added to the postage label, please add “Parts Forwarding” to the label.

 

Shipping information example:

 

 

When the items arrive at AusParts:

Upon item arrival it will be catalogued it in a customer specific "parts forwarding manifest" before being placed in its specific allocated storage.

On the manifest you will find the customers shipping and contact details as well as specific details including each part/item that has arrived, information regarding the item, quantity, packaging it arrived in and what label it has been assigned by AusParts along with any other important details for identification and location purposes.

Item order invoices (which the customer must email us as stated above) are also attached to the manifest to ensure all ordered items arrive as purchased.

A copy of the manifest in its current state can be requested by the customer at any time. We will also update customers on items arrival at our warehouse for peace of mind.

Once all items have arrived and the customer is ready to ship their items, a final copy of the manifest will be sent out to the customer. A copy of the manifest will also be attached to the all packages and another copy given to the freight handler/shipping company.

AusParts International will also keep a copy of the manifest for archiving purposes. AusParts International keeps these practices place to ensure your items arrive as described, are kept safe and do not go missing or get misplaced.

AusParts International offers 1 month storage of parts with its parts forwarding service, each additional month of storage will incur an additional fee (see below).

 

Getting the items to you:

Once the customer is ready to have their items shipped out, they must first notify AusParts International that they are ready for shipping.

AusParts international will then begin checking that all items have arrived and are accounted for, before sending out a copy of the manifest and beginning the freight forwarding process.

The received items will then be packaged or palletised depending on size & quantity and then measured & weighed.

With this information AusParts International will then book the consignment with the preferred freight forwarder/handler (Air or sea) that the customer selected during the quotation stage. If the customer chose not to select a preferred method of shipping, then the decision will be left up to AusParts International.

All items are shipped with insurance.

The customer will then be charged accordingly for the freight based on the price list below as well as the initial quote.

 

Disclosure:

 

AusParts International is not liable and or responsible for items that are lost or damaged during transit to AusParts Internationals warehouse.

Responsibly for lost or damaged items while in transit to AusParts is that of the seller, retailer and or shipper whom the customer has purchased their items from.

Customers must direct all lost and damaged item claims during transit to AusParts to the sender of the item.

However, AusParts International will assist the customer with this process. AusParts International takes all responsibly for items stored in their warehouse.

AusParts International also takes full responsibility for all items sent by AusParts International within the parts forwarding service.

All items will be shipped with insurance. In the event of a lost or damaged item during transit from AusParts International, AusParts International will lodge an insurance claim with the freight forwarder. An investigation will be conducted by the freight forwarder to determine outcome. If the insurance claim is approved, the customer will be reimbursed.

All items will be held by AusParts International until all invoices and or fees are paid. Once the final invoice for freight has been paid, the items will then be shipped to the customer. Any domestic taxes, custom taxes and or VAT (Value Added Tax) (where applicable) after the item has arrived in its designated country are to be paid by the customer.

 

 

Parts Forwarding price guide: (All amounts in AUD)

 

Opening of parts forwarding account: $120AUD (includes 1 month storage of parts) 

Additional storage of parts after first month: $100AUD per month

 

Shipping to International customers:

Contact for Air and ocean freight quotes before opening account.

Airfreight (Via DHL, FedEx, USPS & AusPost): Cost of freight & packing +15% (GST & AusParts fee)

Ocean Freight (Via Cheeta Imports): Cost of freight & packing +11% (GST & AusParts fee) + $144/hr for transportation to cheetah Imports

Packing material cost:

Small satchel (355x225mm): Free

Cardboard box (1M long or less): +$30AUD

Cardboard box (Over 1M long): +$50AUD

Plastic Pallet (1100x1100): +$170AUD